Frequently Asked Questions

Frequently Asked Questions

We hope these FAQs have provided you with a clearer understanding of our data recovery services and process. If you have any more questions or need assistance with your data recovery needs, please don't hesitate to contact us.

1. What is data recovery?

Data recovery is the process of retrieving inaccessible, lost, corrupted, damaged, or formatted data from storage devices, such as hard drives, SSDs, RAID arrays, USB drives, and memory cards, when the data cannot be accessed in a normal way.

If your device is not recognized by your computer, makes unusual noises (clicking, grinding), has been accidentally formatted, or if files have been deleted and cannot be found in the recycle bin, it's likely you need data recovery services.

While we strive to recover data from a wide range of failure scenarios, including mechanical failures, logical errors, and accidental deletions, the possibility of recovery can depend on the extent of damage and other factors. We offer a free analysis to assess the likelihood of recovery.

Our free analysis includes diagnosing the problem with your storage device, determining the potential for recovery, and providing a quote for the recovery process. This analysis is performed with no obligation to proceed with the recovery.

The duration of the recovery process can vary based on the complexity of the case, the type of storage device, and the extent of the damage. Logical recoveries are often completed within 24 hours, whereas more complex cases, such as physical damage, may take longer.

Absolutely. We adhere to stringent data security protocols and ensure complete confidentiality throughout the data recovery process. Your data's privacy and security are our top priorities.

We operate on a "No Data, No Charge" policy, meaning if we cannot recover your data, you will not be charged for our efforts.

While there are software tools available for data recovery, attempting to recover data yourself can risk further damage, especially in cases of physical failure. We recommend consulting with a professional to maximize the chances of a successful recovery.

Yes, we have the capability to recover data from all brands and types of storage devices, including hard drives, SSDs, NVMe drives, RAID arrays, NAS servers, and external hard drives.

Recovered data is typically returned on a new external hard drive or via secure cloud storage, depending on the volume of data and your preference.

Yes, our team is equipped to handle data recovery from devices with hardware encryption. However, the success of such recoveries can depend on the specific encryption technologies used and the condition of the device.