Terms & Conditions

Service Agreement for Hard Drive Data Recovery

Welcome to Roots Data Recovery. By engaging with our services, you, the Customer, agree to the terms and conditions outlined in this Service Agreement.


  • Customer – You, whether an individual or an entity, require data recovery services.
  • Confidential Information – Any information shared between the Customer and Roots Data Recovery in the course of providing services.
  • Data Recovery – The process of retrieving inaccessible data from hard drives due to various issues like damage or corruption.
  • Service Charges – The fees associated with the data recovery services provided by Roots Data Recovery.
  • Media – The hard drive(s) or storage device(s) submitted for data recovery.

Order Process

  • Initial Consultation – Following your request for service, we will conduct an initial assessment to determine the feasibility of data recovery.
  • Inspection and Analysis – We will inspect your hard drive to identify potential recovery solutions and associated costs. This process may require additional information from you, such as access credentials.
  • Service Execution – Upon your approval of the proposed solution and costs, we will proceed with the data recovery effort.
  • Data Return – Recovered data will be returned on suitable media, as agreed upon.

Service Terms

  • Free Analysis – Roots Data Recovery offers a free initial analysis to estimate the recovery chances and associated costs.
  • No Data, No Charge – If data recovery is unsuccessful, you will not be charged for our efforts.
  • Confidentiality – We uphold strict confidentiality and security measures to protect your data throughout the recovery process.
  • Customer Obligations – You are responsible for providing accurate and complete information about your data recovery needs and ensuring legal ownership or rights to the data and media provided.
  • Limitation of Liability – Roots Data Recovery's liability is limited to the service charges paid by the Customer for the specific job.


Payment terms will be detailed in the inspection report/quotation provided after the initial analysis. Full payment is required upon completion of data recovery services before the return of your data.

Warranty and Disclaimer

Roots Data Recovery provides data recovery services "as is," with no explicit or implied warranties regarding the success of data recovery efforts.


Either party may terminate the agreement under certain conditions, such as breach of terms. Obligations under the agreement, including payment, will survive termination.


  • Free Analysis – Roots Data Recovery offers a free initial analysis to estimate the recovery chances and associated costs.
  • Governing Law – This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which Roots Data Recovery operates.
  • Dispute Resolution – Any disputes arising under this agreement will be resolved through arbitration or in the courts of the jurisdiction.

By availing of our services, you acknowledge and agree to these terms and conditions. We are committed to providing you with high-quality data recovery services and look forward to assisting you with your data recovery needs.